What Bedford Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Bedford since 1984. That’s four decades of creosote, cap repairs, and flue liners in this town alone. Reviews matter to us because they’re the only marketing we can’t write ourselves. When a homeowner in Katonah or Bedford Hills takes time to tell us what happened on their job, we listen. Russell Haines still reads every one.
Recent Reviews
“We bought a 1920s colonial on Guard Hill Road last fall. The inspection report said ‘chimney needs service,’ which meant nothing to us. Russell’s technician ran a camera up the flue and showed us photos of cracked terracotta liners and a bird nest from who-knows-when. They swept it, installed a DuraFlex liner, and we had our first fire that weekend without wondering if we’d burn the house down. The invoice matched the estimate exactly.”
Allen L., Bedford Hills
“I called at 9 PM on a Sunday because smoke was backing up into our living room. A live person answered, which I didn’t expect. They had someone out Tuesday morning, no emergency upcharge. The sweep found our damper was rusted nearly shut and the flue was coated with glazed creosote from burning unseasoned wood all winter. One visit, problem solved, and they left our hearth cleaner than they found it.”
Karim K., Bedford Village
“The previous owners of our Long Ridge Road house hadn’t swept the chimney in eleven years. Russell was upfront: this wasn’t a quick brush-and-go. The crew spent half a day doing a Level-2 inspection, documented everything with photos, and walked us through what needed attention now versus what could wait. No pressure, just facts. We scheduled the liner repair for spring and the sweep got us through this burning season safely.”
Danika J., Bedford
“I got two estimates for crown repair after ice damage last February. Hearthstone’s was middle of the pack, but they were the only ones who explained why they use HeatShield instead of generic mortar. The technician showed up in uniform, knew our neighborhood, and finished in four hours. When we noticed a small drip three weeks later, they came back the next day. No forms to fill out, no argument. That’s the 90-Day Done Right Promise actually working.”
Eric Y., Katonah
“We’ve used Hearthstone for six years running for our annual sweep. This year they found the chimney cap had corroded through where we couldn’t see it from the ground. Water was getting in behind the flashing. They had a Gelco cap in the truck, replaced it same visit, and showed me the rust damage on their tablet before I committed to anything. I pay for competence. This is competence.”
Allen L., Bedford Hills
“My mother-in-law’s 1970s ranch in Bedford had a chimney that hadn’t been touched since the Bush administration, first one. I was bracing for bad news. Russell’s team swept it, ran the camera, and found the flue was actually in decent shape, just neglected. They cleaned it, sealed a minor crown crack with CrownCoat, and told us honestly: no liner needed, no rebuild, check back in two years. That’s a square deal. A different company might have sold us work we didn’t need.”
Karim K., Bedford Village
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when you show up in uniform, explain the work in plain English, and put the guarantee in writing before you start. Russell Haines built Hearthstone Chimney Co. on the K.E.Y.S. code: Krafted right, Every time, Your home first, Standing behind it. The 90-Day Done Right Promise means if it’s not right, we make it right. No paperwork, no arguing.
We answer our own phones, 24 hours a day. Our technicians are background-checked and carry professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. Most jobs finish in a single visit. The price we quote is the price you pay.
We’ve served Bedford and the surrounding communities for over 42 years. A company that plans to be here in thirty more acts accordingly. Call (914) 409-9387 to speak with a live person, or ask about our $89 Seasonal Tune-Up, $50 off any repair over $250, free second opinions, and 5% senior and veteran discounts. Done right, and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Bedford since 1984.